Return & Exchange
Returns Policy
What is the return policy?
You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Below you can learn out more about our returns and exchange policy
Orders once placed can only be cancelled prior to shipment. Refer cancellation policy
Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return Policy for details.
You can call us on +91 99259 97878 and write to sales@parasgold.co.in to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund.Â
In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us.Â
Call us on +91 99259 97878 or write to sales@parasgold.co.in within 7 days of receipt for ParasGold product and 30 days of receipt to report the incident.
We at Paras Gold will arrange for the return shipment to be collected and you do not need to make any payment for the courier.
We are committed for ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the product unused and in the same condition as you received it.
The order can be returned within 7 days for Paras Gold product and 30 days for your product from the date you received the product. You need to call the customer care on +91 99259 97878 or email us at sales@parasgold.co.in stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping. Take the following step:
a) Fill the ‘Return Form’ which you must have received with the product or download the Return Form from parasgold.co.in & fill the details in it.Â
b) Pack your order in original packaging and mention your name, order number and mobile number.
c) Enclose the original invoice, guaranty/warranty card & other tag, if any.
d) Our logistic partner will pick this package from you.
e) Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated.
No, you can’t return any product bought from www.parasgold.co.in at physical store but you can exchange product bought from www.parasgold.co.in at physical store.